Customer Service Policy
Our Pledge
At Pest Playbook, we strive to be attentive and responsive to your needs, and will always try to provide a solution to any issues you may encounter.
Our team is dedicated to educating our customers and providing accurate and consistent information to help you make informed decisions about your pest control needs.
We promise to provide prompt, efficient, and friendly service to all our customers. We value your time and your trust in us, and we will do everything we can to meet and exceed your expectations.
Product Complaints
We take all complaints seriously and will do our best to resolve any issues you may have in a timely and professional manner. We recognize the importance of listening to our customers and responding appropriately.
If you have a complaint, please contact us by phone or email. We will acknowledge your complaint within one business day and will work with you to find a resolution. Our goal is to resolve all complaints within 14 days.
Reasonable Expectations
We expect our customers to treat our staff with respect and dignity. We value open and honest communication, and we encourage our customers to work with us to solve any problems that may arise.
We also ask that our customers respect the rights of other customers and provide us with honest and constructive feedback to help us improve our services.
Returns and Refunds
We take pride in the quality of our work, and we stand behind it. If you are not satisfied with our service, please let us know and we will do everything we can to make it right.
If you need to return a product, please contact us and we will be happy to assist you. We offer refunds for products that are returned within 30 days of purchase, as long as they are in their original packaging and in the same condition as when you received them.
Contacting Customer Service
We’re always here to help. You can contact our customer service team by filling out the contact form on our website, sending us an email to support@pestplaybook.com, or giving us a call at 512-677-6127. We’re available Monday through Friday, from 9am to 5pm Central Standard Time.
We are constantly evolving and working towards providing better services to our customers. Your feedback is important to us, and we welcome all types of feedback to help us grow and improve.
